CraftmasMAKE IT. HANG IT. LOVE IT.Customer satisfaction is our top priority. For any questions, concerns, or suggestions, please contact us first at rgglobalsupport@gmail.com. We are committed to providing transparent communication and fair solutions.
Distance-sale cancellation
For eligible online goods, tell us within 14 days after delivery that you wish to cancel, then return the goods within a further 14 days. An unequivocal email is sufficient. Refunds include basic outbound delivery paid and are made within the required 14-day period; for goods we may withhold until we receive them or evidence of return, whichever is earlier, where permitted. Direct return postage for a change of mind is your responsibility only if properly disclosed and lawful.
Faulty goods and delivery
Goods must meet applicable quality, fitness and description standards. The Consumer Rights Act can provide a 30-day short-term right to reject faulty goods, followed by repair/replacement and further remedies where conditions are met. Delivery is normally due within 30 days unless otherwise agreed; missed essential dates and other failures can give cancellation rights. We retain delivery risk as required by law.
Exceptions and local rules
Withdrawal exceptions apply only when legally relevant and properly disclosed, for example genuinely personalized goods. Ordinary opened packaging does not automatically remove a right. Any lawful handling-related deduction must be justified. Applicable UK jurisdiction-specific rules and mandatory rights prevail.