CraftmasMAKE IT. HANG IT. LOVE IT.Customer satisfaction is our top priority. For any questions, concerns, or suggestions, please contact us first at rgglobalsupport@gmail.com. We are committed to providing transparent communication and fair solutions.
Faults, seller errors and failed delivery
Contact us if goods are defective, damaged in transit, incorrect or not delivered. We will provide the remedy required by applicable law, which may include repair, a free replacement with reshipping, a price reduction or a refund. We bear reasonable return costs for faulty or incorrect goods where required. We will not require you to purchase Shipping Protection or waive statutory rights.
Reporting and evidence
Email your order details and a description of the issue. For delivered but damaged goods, photographs of the item and packaging are helpful, preferably within 24 hours of delivery. This is a request for prompt reporting, not a cut-off: later reports and statutory claims remain valid. Please retain the goods while we provide return or disposal instructions.
Change-of-mind returns
The UK and EU withdrawal rules below apply where relevant. Elsewhere, contact us promptly to request a voluntary return; any additional discretionary return arrangement will be agreed in writing and cannot replace mandatory rights. You may pay direct return postage for a change-of-mind return only where permitted and disclosed before purchase. No cancellation penalty or unlawful restocking fee applies.
Review and payment timing
Claim reviews are estimated to take 3–15 business days. We issue refunds without undue delay and within any applicable legal deadline; a review does not extend that deadline. Refunds go to the original payment method unless a lawful alternative is agreed without extra cost. After issue, your bank may take up to an additional 15 business days to display the credit, where applicable. This is an estimate, not an extension of our refund obligations. Contact us if a credit is missing.