CraftmasMAKE IT. HANG IT. LOVE IT.Customer satisfaction is our top priority. For any questions, concerns, or suggestions, please contact us first at rgglobalsupport@gmail.com. We are committed to providing transparent communication and fair solutions.
Before dispatch
Contact us promptly with your order number. We cancel eligible unshipped orders and refund applicable amounts. If shipping is delayed, the statutory choices and deadlines in your regional policy apply.
After dispatch
We may be unable to intercept a parcel. This does not remove a legal cancellation right: notify us and follow the applicable return procedure. We provide return instructions; do not send goods to a warehouse address without checking the correct destination. Faulty goods, seller errors and delivery failures are handled separately from voluntary changes of mind.
Shipping costs and extras
For a qualifying UK/EU withdrawal, we refund the standard outbound delivery cost paid; any premium above the cheapest standard delivery need not be refunded where the law permits. Standard Craftmas shipping is free, so we do not deduct a notional shipping expense. Optional-service refunds follow applicable law and whether the service was validly supplied. We impose no unlawful cancellation penalty.