CraftmasMAKE IT. HANG IT. LOVE IT.Customer satisfaction is our top priority. For any questions, concerns, or suggestions, please contact us first at rgglobalsupport@gmail.com. We are committed to providing transparent communication and fair solutions.
Optional — $5 per order
Shipping Protection costs $5 USD per order and requires an affirmative, unselected-by-default choice. It must appear separately in your bag before payment. You may remove it before checkout. It concerns eligible orders lost, damaged during transit or not delivered.
Claims and remedies
Email your order number and available delivery information. For damage after delivery, include photos where possible, preferably within 24 hours; that request does not restrict statutory rights. After review and approval, we offer an appropriate remedy, such as free replacement or refund to your original payment method. The review and refund estimates in our Returns & Refunds Policy apply, subject to mandatory deadlines.
Your existing rights come first
The service may overlap with protections already required by law. You retain all statutory delivery, cancellation and faulty-goods rights without buying it, and we will not refuse a valid claim because it was not purchased. The paid option must not be presented as necessary to receive our basic customer care. No insurer, policy number or insurance authorization is represented.